Take the time to read our F.A.Q (Frequently Asked Questions). If you still need assistance, we will be happy to assist you. Please use our Contact us page.
F.A.Q
Frequently Asked Questions for our shop.
No – you can just purchase the items as a guest.
We accept all major credit cards including PayPal and Stripe.
We won't ever share your personal details. Your personal and payment details are 100% secure. Please read our Privacy policy page
Shipping usually takes 1-2 weeks, but if there's a large number of orders this will be extended by one more week.
HeroGamesZone.com adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
We offer a 100% Satisfaction Guarantee program, which means we will refund your product costs or replace it if you don't receive your order, it got damaged or was not as described in the product page. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
Note: There are no refunds on shipping costs.
Clocks bedding sets are made to order, There are no returns for these items.
In the unlikely event that your order hasn't arrived within 6-8 weeks (due to lost mail, etc.) please contact us via support@herogameszone.com and we will issue a refund or resend your order. Refunds & Returns will not be processed after 14 days. Thanks for understanding!
When we ship your order you will get an email with your tracking link. if you don't sure please send us email to support@herogameszone.com and we be happy to help you!
We deliver our products from warehouses in China and USA
Please send us a message at support@herogameszone.com to make arrangements.
For purchases with a minimum of 10 quantities per type of product, we offer 40% off. For orders more than 20, it can be negotiated via email.